> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vulpy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage orders and customers in Vulpy

> View orders, fulfill shipments, resend confirmation emails, and manage customer accounts from the Medusa admin in your Vulpy Commerce shop.

Orders and customer accounts live in the Medusa admin. Vulpy Commerce adds a transactional email plugin so you can configure SMTP and resend order confirmations without leaving the admin.

<Tip>
  **The fastest way is to ask Fox.** Fox works in the same Medusa admin and can handle order operations for you.

  * Fulfill order #1023 with tracking number ABC.
  * Resend the confirmation email for the latest order.
  * Why did payment fail on this order?
</Tip>

## Where orders live

Open the Medusa admin at [http://localhost:9000/app](http://localhost:9000/app) (or `https://api.<domain>/app` in production) and sign in with the shared admin credentials.

<Note>
  The same email and password sign in to Medusa admin, Payload admin, Matomo, and the Vulpy WebUI. Reset with `pnpm vulpy user reset` from the host.
</Note>

## Fulfill an order

<Steps>
  <Step title="Open the order">
    Go to **Orders** in the Medusa admin and select the order you want to work on. Or just ask Fox to open and fulfill it for you.
  </Step>

  <Step title="Capture payment">
    If payment is authorized but not captured, capture it from the order detail page.
  </Step>

  <Step title="Create the fulfillment">
    Click **Create Fulfillment**, choose the items and quantities, and confirm the shipping option.
  </Step>

  <Step title="Ship and notify">
    Mark the fulfillment as shipped with a tracking number. The shipping notification email is sent automatically by the transactional email plugin.
  </Step>
</Steps>

## Resend a confirmation email

Each order detail page has a **Resend confirmation** widget from the `@vulpy/medusa-plugin-email` plugin. Use it when a customer says they didn't receive the original email.

<Tip>
  Configure SMTP, sender identity, logo, and template copy under **Settings → Email** in the Medusa admin. Templates cover order confirmation, shipping, password reset, and admin order notice.
</Tip>

## Manage customers

Customers are created when a shopper signs up or checks out. In the Medusa admin, go to **Customers** to view profiles, group customers, and see order history. Customer authentication and profile flows are served by the storefront server actions in `lib/data/customer.ts`.

## Operational reporting vs. behavioral analytics

Order lifecycle metrics (placed, paid, cancelled, refunded, fulfilled) are aggregated by Medusa's `commerceReporting` subscriber and are independent of visitor consent. Behavioral analytics (funnel, engagement) go through consent-gated Matomo.

<CardGroup cols={2}>
  <Card title="Analytics with Matomo" icon="chart-line" href="/shop/analytics">
    Set up consent-gated behavioral analytics.
  </Card>

  <Card title="Manage catalog" icon="tags" href="/shop/catalog">
    Products, categories, and editorial content.
  </Card>
</CardGroup>