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Orders and customer accounts live in the Medusa admin. Vulpy Commerce adds a transactional email plugin so you can configure SMTP and resend order confirmations without leaving the admin.
The fastest way is to ask Fox. Fox works in the same Medusa admin and can handle order operations for you.
  • Fulfill order #1023 with tracking number ABC.
  • Resend the confirmation email for the latest order.
  • Why did payment fail on this order?

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Where orders live

Open the Medusa admin at http://localhost:9000/app (or https://api.<domain>/app in production) and sign in with the shared admin credentials.
The same email and password sign in to Medusa admin, Payload admin, Matomo, and the Vulpy WebUI. Reset with pnpm vulpy user reset from the host.

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Fulfill an order

1

Open the order

Go to Orders in the Medusa admin and select the order you want to work on. Or just ask Fox to open and fulfill it for you.
2

Capture payment

If payment is authorized but not captured, capture it from the order detail page.
3

Create the fulfillment

Click Create Fulfillment, choose the items and quantities, and confirm the shipping option.
4

Ship and notify

Mark the fulfillment as shipped with a tracking number. The shipping notification email is sent automatically by the transactional email plugin.

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Resend a confirmation email

Each order detail page has a Resend confirmation widget from the @vulpy/medusa-plugin-email plugin. Use it when a customer says they didn’t receive the original email.
Configure SMTP, sender identity, logo, and template copy under Settings → Email in the Medusa admin. Templates cover order confirmation, shipping, password reset, and admin order notice.

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Manage customers

Customers are created when a shopper signs up or checks out. In the Medusa admin, go to Customers to view profiles, group customers, and see order history. Customer authentication and profile flows are served by the storefront server actions in lib/data/customer.ts.

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Operational reporting vs. behavioral analytics

Order lifecycle metrics (placed, paid, cancelled, refunded, fulfilled) are aggregated by Medusa’s commerceReporting subscriber and are independent of visitor consent. Behavioral analytics (funnel, engagement) go through consent-gated Matomo.

Analytics with Matomo

Set up consent-gated behavioral analytics.

Manage catalog

Products, categories, and editorial content.